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Elzorian
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Luka

'' Without Elzorian , i wouldnt have this type of confedince ''

Elzorian
Robin

'' When i discoverd Elzorian 2 weeks ago , my clothing game stepped up ''

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Rick

'' Elzorian Changed my Attraction Power ''

Elzorian

Shipping Policy

Shipping Policy of Elzorian

Elzorian is committed to providing all customers with fast and reliable shipping services. This shipping policy outlines delivery times, costs, and procedures to ensure an optimal shopping experience.

Delivery Times

Elzorian aims to ship all orders within 24 to 48 hours after purchase confirmation. Once shipped, orders are typically delivered within 5–14 business days. Delivery times may vary due to factors such as weather conditions, high-demand periods, or customs procedures.

Free Shipping

Elzorian offers free shipping on all orders over SEK 1,100.

Orders below this amount will incur standard shipping fees.

Shipping Process

All orders are shipped directly from our supplier. This approach helps reduce processing times and ensures fast delivery.


  • After placing your order, you will receive an order confirmation by email.

  • Orders are processed and shipped within 24–48 hours.

  • Once your order has been shipped, you will receive a tracking number to follow your package.

Order Tracking

Elzorian provides tracking information for all orders. With the tracking number sent by email, you can monitor the progress and delivery status of your shipment.

Questions and Support

If you have questions about your order or our shipping policy, our customer service team is available to assist you:

Email: bkelzorian@gmail.com

Limitations and Exceptions

Although we do our best to meet the estimated delivery times, unexpected delays may occur due to customs procedures, weather conditions, or other circumstances beyond our control. Elzorian cannot be held responsible for such delays.

Conclusion

Elzorian strives to provide an excellent online shopping experience by ensuring fast and reliable delivery. If you need further information or assistance, please contact us at bkelzorian@gmail.com

Return Policy

Return & Refund Policy

Elzorian

At Elzorian, we strive to provide excellent service and a pleasant shopping experience. This Return & Refund Policy outlines the conditions under which returns are accepted and how refunds are processed. By placing an order with Elzorian, you agree to the terms below.

14-Day Return Window

Returns are accepted within 14 days after the customer has received the product. Return requests submitted after this period will not be accepted.

Condition of Returned Items

All returned items must be unused, unworn, and in their original condition, including original packaging and tags. Items that do not meet these conditions will not be eligible for a return.

Refund Method – Store Credit Only

All approved refunds are issued exclusively as store credit.

No refunds will be made to the original payment method (e.g. credit card, PayPal, Klarna, etc.). Store credit can be used on future purchases and has no expiration date.

Sale & Promotional Items

Items purchased during a sale or promotion are final.


  • Sale items are not eligible for refunds or exchanges.

  • This includes incorrect sizing or change of mind.

Return Shipping Costs

Customers are fully responsible for all return shipping costs.

Elzorian does not cover, reimburse, or refund return shipping fees under any circumstances. We recommend using a trackable shipping method, as Elzorian is not responsible for lost return packages.

Exchanges

Exchanges are only possible for non-sale items, subject to availability. Sale items cannot be exchanged.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery. After verification, we will offer an appropriate solution in the form of store credit or replacement, at Elzorian’s discretion.

Return Process

To initiate a return, please contact us at bkelzorian@gmail.com.

Once your return request is approved, you will receive detailed return instructions.

Return Form Requirement

All returns must include a completed return form. Returns received without a return form cannot be processed and will be sent back to the customer.

Privacy Terms

Privacy Policy of Elzorian

Elzorian highly values the protection of its customers’ personal data. This privacy policy describes how personal information is collected, used, and protected. By using our services, you agree to the practices outlined in this policy.

Collection of Personal Information

Elzorian collects various types of personal data to provide an optimal shopping experience. This information may include:


  • First and last name

  • Shipping and billing address

  • Email address

  • Phone number

  • Payment information

Use of Personal Information

The personal information collected is used for the following purposes:


  • Processing and shipping orders

  • Managing payments and preventing fraud

  • Communicating with customers about their orders and our product offerings

  • Improving our customer service and responding to inquiries

  • Sending information about new products, promotions, and events (with the customer’s consent)

Sharing of Personal Information

Elzorian does not sell, rent, or share personal information with third parties, except in the following situations:


  • With external service providers who process payments and ship orders

  • When legally required or to comply with legal procedures

  • To protect the rights, property, or safety of Elzorian, its customers, or the public

Security of Personal Information

Elzorian implements appropriate security measures to protect personal information against unauthorized access, modification, disclosure, or destruction. These measures include:


  • The use of encryption technologies for payment transactions

  • Limited access to personal information for employees and partners who need the data to deliver our services

Retention of Personal Information

Elzorian retains personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.

Customer Rights

Under applicable law, customers have certain rights regarding their personal data, including:


  • Right of access: Customers may request a copy of their personal data held by Elzorian.

  • Right to rectification: Customers may request correction of inaccurate or incomplete personal data.

  • Right to deletion: Customers may request deletion of their personal data, subject to legal retention requirements.

  • Right to withdraw consent: Customers may withdraw their consent for data processing at any time.

Cookies and Similar Technologies

Elzorian uses cookies and similar technologies to enhance the user experience on our website. Cookies help remember customer preferences and track site usage. Customers may adjust their browser settings to refuse cookies, but this may affect website functionality.

Changes to the Privacy Policy

Elzorian may update this privacy policy from time to time. Any changes will be published on this page with an updated date. Customers are encouraged to revisit this page regularly to stay informed of any updates.

Contact Information

For questions about this privacy policy or to exercise your rights regarding personal data, you can contact Elzorian at:

Email: bkelzorian@gmail.com

Elzorian is committed to protecting the privacy of its customers and using personal data responsibly and securely.

General Terms And Conditions

General Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Withdrawal period: the period within which the consumer may make use of their right of withdrawal;

Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the entrepreneur;

Day: calendar day;

Long-term transaction: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time;

Durable data carrier: any means that enables the consumer or entrepreneur to store information personally addressed to them in a manner that allows future consultation and unchanged reproduction of the stored information.

Right of withdrawal: the option for the consumer to withdraw from the distance contract within the withdrawal period;

Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance;

Distance contract: a contract concluded within the framework of an organised system for distance selling of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the conclusion of the contract;

Means of distance communication: a method that can be used for concluding a contract without the consumer and entrepreneur being simultaneously in the same space.

General Terms and Conditions: these General Terms and Conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur

Company name:

Chamber of Commerce number:

Trade name:

VAT number:

Customer service email:

Business address:

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every distance contract and order concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, the entrepreneur shall, before the distance contract is concluded, indicate that the general terms and conditions can be inspected at the entrepreneur’s premises and will be sent free of charge to the consumer as soon as possible upon request.

If the distance contract is concluded electronically, the text of these general terms and conditions may, in deviation from the previous paragraph and before the contract is concluded, be made available electronically in such a way that the consumer can easily store it on a durable data carrier. If this is not reasonably possible, the entrepreneur shall indicate where the terms and conditions can be accessed electronically and that they will be sent electronically or otherwise free of charge at the consumer’s request.

If, in addition to these general terms and conditions, specific product or service conditions apply, the second and third paragraphs apply accordingly, and in case of conflicting conditions, the consumer may always rely on the applicable provision that is most favorable to them.

If one or more provisions of these general terms and conditions are at any time wholly or partially void or annulled, the remainder of the contract and these terms and conditions shall remain in force, and the void provision shall be replaced by a provision that approximates the original as closely as possible.

Situations not provided for in these general terms and conditions shall be assessed “in the spirit” of these terms and conditions.

Ambiguities regarding the interpretation or content of one or more provisions shall also be interpreted “in the spirit” of these general terms and conditions.

Article 4 – The offer

If an offer is subject to a limited validity period or conditions, this shall be explicitly stated in the offer.

The offer is non-binding. The entrepreneur is entitled to modify or adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a truthful representation of the products and/or services offered. Obvious errors or mistakes in the offer do not bind the entrepreneur.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or termination of the agreement.

Images of products are a truthful representation of the offered products; however, the entrepreneur cannot guarantee that displayed colors exactly match the actual colors of the products.

Each offer contains clear information outlining the rights and obligations associated with accepting the offer, particularly concerning:


  • the price, excluding customs clearance costs and import VAT. These additional costs are for the customer’s account and risk. The postal and/or courier service will use the special arrangement for postal and courier services regarding importation into the EU. They will collect the VAT (with or without clearance costs) from the recipient;

  • any shipping costs;

  • the method of concluding the contract and the necessary steps;

  • whether the right of withdrawal applies or not;

  • the method of payment, delivery, and execution of the contract;

  • the period during which the offer may be accepted or during which the price is guaranteed;

  • communication costs if they differ from the basic rate;

  • whether the contract will be archived and, if so, how it can be accessed by the consumer;

  • the method by which the consumer can check and, if desired, correct information before concluding the contract;

  • the languages in which the contract can be concluded in addition to Dutch;

  • the codes of conduct to which the entrepreneur adheres and how the consumer can access them electronically;

  • the minimum duration of a long-term transaction.

Optional: available sizes, colors, types of materials.

Article 5 – The agreement

The contract is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the stated conditions.

If the consumer accepts the offer electronically, the entrepreneur shall immediately confirm receipt of the acceptance electronically. Until receipt of this acceptance is confirmed, the consumer may dissolve the contract.

If the contract is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur shall take suitable security measures.

The entrepreneur may—within legal limits—verify whether the consumer can meet their payment obligations and any facts relevant for a responsible conclusion of a distance contract. If the entrepreneur has valid grounds for not entering into the contract, they may refuse an order or attach special conditions to its execution.

The entrepreneur shall provide the consumer, together with the product or service, with the following information in writing or in a way allowing storage on a durable data carrier:


  • the address of the entrepreneur’s business location for complaints;

  • the conditions and method for exercising the right of withdrawal or a clear statement if the right of withdrawal is excluded;

  • information on guarantees and after-sales service;

  • the details listed in Article 4 paragraph 3, unless already provided before contract execution;

  • termination requirements if the contract lasts more than one year or is of indefinite duration.

For long-term transactions, the above applies only to the first delivery.

Each contract is concluded under the suspensive condition of sufficient availability of the products.

Article 6 – Right of withdrawal

When purchasing products, the consumer has the right to dissolve the contract without giving reasons for 30 days. This period starts the day after the consumer or their designated representative receives the product.

During the withdrawal period, the consumer shall handle the product and packaging with care. They will only unpack or use the product to the extent necessary to assess whether they wish to keep it. If making use of the right of withdrawal, the consumer shall return the product with all accessories, in its original condition and packaging if reasonably possible, in accordance with the entrepreneur’s reasonable and clear instructions.

If the consumer wishes to exercise the right of withdrawal, they must notify the entrepreneur within 30 days after receiving the product, by written message or email. After notification, the consumer must return the product within 30 days. The consumer must provide proof that the goods were returned on time, possibly directly to the supplier in China, for example via proof of shipment.

If the consumer has not notified their wish to use the right of withdrawal within the stated periods, or has not returned the product, the purchase becomes final.

Article 7 – Costs in case of withdrawal

If the consumer uses the right of withdrawal, the return shipping costs are fully borne by the consumer, including return shipping to the country of origin (China).

If the consumer has paid an amount, the entrepreneur will refund it as soon as possible but no later than 30 days after withdrawal, provided the product has been received back or conclusive proof of return has been supplied.

Article 8 – Exclusion of the right of withdrawal

The entrepreneur may exclude the right of withdrawal for products as described in paragraphs 2 and 3, provided this was clearly stated in the offer or before concluding the contract.

Exclusion is only possible for products:


  • made according to consumer specifications;

  • clearly personal in nature;

  • that cannot be returned due to their nature;

  • that perish or age quickly;

  • subject to financial market fluctuations beyond the entrepreneur’s control;

  • newspapers and magazines;

  • audio or video recordings or software whose seal has been broken by the consumer;

  • hygienic products whose seal has been broken.

Exclusion of withdrawal is only possible for services:


  • relating to accommodation, transport, restaurant services, or leisure activities on a specific date or period;

  • whose delivery started with the explicit consent of the consumer before the withdrawal period expired;

  • relating to betting or lotteries.

Article 9 – The price

For the duration stated in the offer, prices will not be increased except for VAT changes.

In deviation, products or services subject to financial market fluctuations may be offered at variable prices. This dependency shall be stated in the offer.

Price increases within 3 months after contract conclusion are only allowed if required by law.

Price increases after 3 months are only allowed if:


  • required by law, or

  • the consumer may terminate the contract as of the date the increase takes effect.

The place of delivery, based on Article 5 of the VAT Act 1968, is the country where the transport begins. In this case, delivery takes place outside the EU. As a result, the postal/courier service will charge import VAT and/or clearance costs to the customer. The entrepreneur will therefore not charge VAT.

All prices are subject to printing and typographical errors. The entrepreneur is not obliged to deliver products at incorrect prices caused by such errors.

Article 10 – Conformity and warranty

The entrepreneur guarantees that the products and services comply with the contract, specifications in the offer, reasonable expectations of reliability and usability, and legal requirements at the time of contract conclusion. If agreed, the entrepreneur also guarantees suitability for non-normal use.

Any guarantee provided by manufacturer or importer does not affect the consumer’s legal rights.

Defects or incorrect products must be reported in writing within 30 days of delivery. Products must be returned in original packaging and in new condition.

The warranty period corresponds to the factory warranty. The entrepreneur is never liable for the product’s ultimate suitability for individual applications or for advice regarding use.

Warranty does not apply if:


  • the consumer has repaired or altered the product themselves or via third parties;

  • products were exposed to abnormal conditions or handled negligently or contrary to instructions;

  • defects arise from government regulations regarding materials.

Article 11 – Delivery and execution

The entrepreneur will exercise utmost care in receiving and executing orders.

Delivery address is the address provided by the consumer.

Accepted orders will be delivered as soon as possible and no later than 30 days, unless the consumer agreed to a longer period. If delivery is delayed, or only partially possible, the consumer will be notified within 30 days and may terminate the contract and claim a refund.

In case of termination, the entrepreneur will refund the consumer within 30 days.

If delivery of a product is impossible, the entrepreneur will offer a substitute item. This will be clearly communicated. Right of withdrawal cannot be excluded for substitutes. Return costs are borne by the entrepreneur.

Risk of damage or loss remains with the entrepreneur until delivery to the consumer.

Article 12 – Long-term transactions: duration, termination, renewal

Termination

The consumer may terminate an indefinite-duration contract relating to regular delivery of products or services at any time with a notice period of no more than one month.

A fixed-term contract may be terminated at the end of the term with a notice period of no more than one month.

The consumer may:


  • terminate at any time, without restrictions to specific dates or periods;

  • terminate in the same manner as the contract was concluded;

  • always terminate with the same notice period as the entrepreneur.

Renewal

Fixed-term contracts for regular delivery may not be silently renewed.

Exception: fixed-term contracts for newspapers or magazines may be silently renewed for up to three months if the consumer may terminate with one month’s notice.

A fixed-term contract may only be silently renewed for indefinite duration if the consumer may terminate at any time with one month’s notice, or three months for less frequent newspaper delivery.

Trial subscriptions for newspapers or magazines are not silently renewed and end automatically.

Duration

If a contract has a duration of more than one year, the consumer may terminate after one year with one month’s notice, unless unreasonable.

Article 13 – Payment

Unless agreed otherwise, payment must occur within 7 working days after the withdrawal period begins. For services, this period begins after receipt of confirmation.

The consumer must notify the entrepreneur of incorrect payment details.

In case of non-payment, the entrepreneur may charge reasonable costs previously communicated to the consumer.

Article 14 – Complaints

Complaints must be submitted within 7 days after defects are discovered.

The entrepreneur will respond within 30 days. If more time is needed, the consumer will be notified with an indication of when a detailed answer can be expected.

If a complaint cannot be resolved mutually, a dispute arises subject to dispute resolution.

A complaint does not suspend obligations unless stated otherwise.

If justified, the entrepreneur will repair or replace the product free of charge.

Article 15 – Disputes

Dutch law exclusively applies to contracts between the entrepreneur and the consumer, even if the consumer resides abroad.

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